The Adaptavist Group Trust Centre
Discover how we deliver safe, secure, and reliable apps, solutions, and experiences to customers around the world each and every day.
Your privacy is our top priority
When it comes to protecting your data, we make no compromises.
We only store and process data in countries that comply with GDPR regulations. This means our data is primarily stored within UK, EU, and US-based data centers, which are subject to appropriate compliance frameworks, including GDPR.
Additionally, our apps process personal data in accordance with our Data Processing Addendum.
Your data is always secure with us
As we work with highly regulated industries, security is a top priority for us.
Through a combination of physical, electronic, and procedural safeguards, we will do everything we can to protect your data.
We also partner with best-in-class, ISO-certified technology providers like Atlassian and AWS to ensure your systems and data are secure no matter which platform your team uses.
Security and resilience by design
Data security and privacy are at the centre of everything we do, from designing, building and delivering customer solutions to running our business day to day.
The Adaptavist Group brands, with a focus on our apps and Managed Services, are ISO 27001 certified. We've also been issued a SOC 2 Type 2 audit report, demonstrating our commitment to maintaining the safety of our organisation's data and customer information.
High-quality apps you can trust
A platinum partner in security
As a leading Platinum Solution and Marketplace partner, we work closely with Atlassian to ensure we deliver the reliability and data security that Atlassian customers expect.
Robust quality assurance
As part of our Bug Bounty Program, skilled external researchers conduct continuous vulnerability testing of our brands' Marketplace apps, alerting our product development teams to any issues that require immediate attention.
An ecosystem built on trust
We shape and test Atlassian's Cloud Fortified program as part of our partnership.
As a result, our brands' Atlassian Cloud apps are among the most trusted on the Marketplace, complying with Atlassian's robust performance and security standards and hosted by AWS, an industry-leading IaaS provider with ISO and SOC certifications.
Built on best practices
With our ISO 27001-certified Managed Services, we store your data where you want it, leveraging leading hosting providers like AWS to give you complete peace of mind.
Secure service delivery at every level
We work in partnership with your teams to ensure your infrastructure set-up and support is tailored to the needs of your customers and their data. We perform routine backups, and build disaster recovery environments to get your business up and running quickly in the event of an emergency.
Expert support without limits
We provide Managed Services that ensure your critical business infrastructure performs at its best 24/7, including:
- 24/7/365 support, no hourly or ticket limits
- Requests and alerts handled instantly
- Monitoring issues actively
- Managing backups and restorations
- 99.9% production uptime guaranteed
Trusted by more than half of the Fortune 500
Get the protection you need for your business-critical apps, systems, and data with The Adaptavist Group. Find out how our brands' apps and services can provide you and your business with the highest level of security and peace of mind.